Survey: Most Homebuyers Want an All-Digital Mortgage Process

October 10, 2019

Survey: Most Homebuyers Want an All-Digital Mortgage Process
  • A poll of recent home buyers found that excessive paperwork is the biggest pain point in applying for and closing on a loan.
  • Sixty-six percent of home buyers would prefer a mortgage process that was conducted entirely online.
  • Home buyers still need human contact throughout the mortgage process, with 65 percent saying that they want a person to explain options and terms.

Most people shopping for a home loan would prefer to avoid mountains of paperwork, and Fannie Mae has plans to bring the mortgage-application process into the digital age.

In a survey of 3,000 recent home buyers, the company found that most borrowers want to speed up the process of obtaining a mortgage to one month. Currently, Fannie Mae says that it takes a median of 35 days to close on a home loan.

When asked what could make the mortgage process easier, 27 percent of home buyers said that reducing paperwork would be the top priority. Twenty percent of those polled would prefer a better way to shop and compare products from different lenders, while 16 percent want less exchanges with a lender before closing on a mortgage.

A full two-thirds of recent homebuyers would prefer a mortgage process that was handled entirely via the Internet. Even more — about 70 percent — would like to fill out and submit a mortgage application online. Fannie Mae notes that younger homebuyers and those in higher income brackets tend to prefer an all-digital mortgage process more than others.

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